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HomeStore Retail Sales Associate

The Retail Sales Associates are responsible for building the guest experiences that are the foundation of the Company's retail success. This position will provide world-class service to guests by using the Company's sales approach to sell the full suite of Company products and services tailored to meet the guests' wants and needs and from that, delivering an exceptional in-store experience for every guest that results in increased store sales, profitability and guest loyalty.
Click Here to Apply! https://ashleyfurniture.avature.net/Sales?jobId=3063&source=Monster
This section describes the primary /essential responsibilities that this job performs.
Welcome and professionally engage every guest to ensure guest expectations are met and the Company's brand image is properly represented.
Follow the Company's sales approach with each guest to maximize average sales per guest and ensure above-minimum category sales goals. Ask questions and listen to guest needs; provide options and advice on meeting those needs. Perform product presentations, attempt to close each sales opportunity and add on additional items and extended warranties to the sale.
Contact customers after product delivery to ensure total satisfaction and establish next steps to continue to serve the guest in their home furnishing needs.
Complete post-sales order entry and administration processes.
Complete showroom floor recovery processes throughout the day.
Continuously improve sales performance by using available learning tools and sales programs.
Develop and maintain high levels of knowledge of Company products, promotions and store sales functions.
Demonstrate the Company's Core and Growth Values in the performance of all job functions.
Job Requirements
Education: High School Diploma or equivalent,
Required Experience: 2 years' customer service and/or sales experience,
Required Licenses or Certifications: None
Knowledge, Skills and Abilities for Retail Sales Associate:
Exceptional relationship building skills
Customer Service skills
Excellent interpersonal skills
Excellent verbal and written communication skills
Strong attention to detail
Effective time management and organizational skills
Work independently as well as in a team environment
Analytical and problem solving skills
Maintain confidentiality
Working knowledge of Continuous Improvement
Handle multiple projects simultaneously within established time constraints
Proficient computer skills, including experience with Microsoft Office Suite, internet
Proficient with various mobile devices
Perform under strong demands in a fast-paced environment
Work professionally with customers and co-workers to efficiently serve our customers, treating both with enthusiasm and respect
Display empathy, understanding and patience with employees and external customers
Respond professionally in situations with difficult employee/vendor/customer issues or inquiries
We are an equal opportunity employer and provide a drug free working environment. While Ashley appreciates the interest of all candidates, only those meeting specific position requirements may be contacted. Principals only.


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